FAQ
Frequently Asked Questions
Everything you need to know before checking on a jersey.
How does ordering work?
You build your order right here on the site: choose the jersey, size and quantity, add personalization if you like (name and number, +R$40 per piece) and click Add to order. In the cart, fill in your details and finish — we open a WhatsApp chat with your order ready so you can confirm payment and shipping with us.
What is the delivery time?
Import is estimated at 25–40 calendar days, counted after your order and payment are confirmed. Since these are imports, small variations may occur.
How is payment made?
No automatic charge on the site. When you finish your order, we arrange the payment method with you on WhatsApp, securely.
Can I personalize the jersey?
Yes. On the product page, tick Personalize and enter the name and number. Personalization costs R$40 per piece, added to your order.
How does availability work?
We work with imports. When we receive your order, we confirm availability of the piece, size and version and proceed with the purchase.
Do you ship outside Brazil?
Yes. At checkout, select your country and fill in your international address; we arrange shipping and timeframe on WhatsApp.
How do returns and exchanges work?
Right of withdrawal: you may cancel within 7 calendar days of receiving the item (Brazilian Consumer Code, distance sales), with the product unused and in its original tags and packaging. Size exchange: within 7 days, with outbound and return shipping paid by the customer. Personalized items (name/number), being made to order, cannot be exchanged for withdrawal or size — only in case of a manufacturing defect (in which case shipping is free). To request it, message us on WhatsApp with your order number.
Do you have a physical store?
No. We're an online operation; everything after your order is handled on WhatsApp, and our Instagram (@m11ntx) remains a showcase and contact channel.